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This repository currently contains 79 different Help Articles, exclusively written by humans – for humans, with more on the way.

Get Started with Falls Tech

Master The Essentials

These guides will help you get set up with our services, and include all of the resources necessary to jump-start you on your website journey.

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Learn About Your Services

These guides are built to help you get started with our portals, teaching you how to manage products, services, subscriptions, domains, billing information, and more.

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Website Post-Launch Guides

These guides will help you maintain and manage your website post-launch, covering everything from how to modify content to more advanced guides applicable to a wide range of industries.

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Get Help With Our Products

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Install Google Workspace DNS into Your Hosting Account

This guide will help you connect Google Workspace Email (Gmail) to your domain so that you can utilize your domain name to send and receive email

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Update Your Domain DNS to Point to Your Website

This guide will walk you through the process of updating your DNS records to connect your website to your domain without adjusting your name servers. This is a great option if you already have other services connected to your domain and only want to utilize our web hosting.

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Add or Modify DNS Records in cPanel

This guide will teach you how to add or modify DNS records in our cPanel hosting dashboard.

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How To Create A New User in WordPress

This guide will walk you through how to create a new user in your WordPress website to allow another person to access the content in the admin dashboard.

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Enable WordPress Debugging

This guide will walk you through how to enable debugging in WordPress to troubleshoot issues with installation and view the debugging logs from the WordPress core and the plugins you have installed.

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Enable Directory-Based Password Protection for Your Website

This guide will teach you how to secure directories in your hosting instance with HTTP authentication, allowing you to set a username and password-based login for content within these directories.

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Our Backup Policy

This document covers our backup policies and what protections offered.

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How We Manage Monitor Your Site and Handle Incidents

This article talks about the different ways in which we proactively monitor your website, as well as the steps that we take internally when handling site issues or broader system problems.

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How to Connect to phpMyAdmin on a Premium Hosting Service

This guide will walk you through how to connect to PhpMyAdmin securely using an SSH tunnel to access the web interface for managing onboard databases in your hosting infrastructure.

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How Files are Stored In Your WordPress Hosting Account

This guide will walk you through how to navigate the file system of your Premium WordPress Hosting account when using a remote connection or the file browser.

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Connect To Your WordPress Hosting Instance via SSH/SFTP

This guide will provide the instructions necessary to connect to your Premium WordPress node via SSH/SFTP.

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Install Google Workspace DNS into Your Hosting Account

This guide will help you connect Google Workspace Email (Gmail) to your domain so that you can utilize your domain name to send and receive email

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Brand Your Pre-Built Website Kit

This guide will walk you through how to complete the different branding steps for your theme kit to allow you to adjust the template to fit your business’s branding guidelines.

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Import and Install Your Kit into WordPress

This guide will walk you through the process of getting your theme kit installed, assuming that you’ve already taken care of prerequisites.

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Enable Kit-Required Elementor Features

This guide will show you which features need to be enabled in the Elementor Features section to ensure that your kit will work as intended on your website.

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How to Disable Theme Fonts & Colors in Hello Elementor

This guide will walk you through how to disable default colors to ensure that Elementor can control the color styling globally across your WordPress website.

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How to Activate Your Elementor Pro License

This guide will walk you through the process of activating your Elementor Pro plugin and assigning your website to your Elementor account.

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Install Required Plugins for Your Theme Kit

This guide will walk you through how to install all of the prerequisite plugins for your theme kit, as well as how to configure kit-specific plugins.

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Understanding the Lifecycle of a Domain Name

This overview talks about the different stages of domain registration, and what happens before a domain returns back to the market for purchase.

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Install Google Workspace DNS into Your Hosting Account

This guide will help you connect Google Workspace Email (Gmail) to your domain so that you can utilize your domain name to send and receive email

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How to Retrieve Your EPP (Auth) Code to Transfer Out Your Domain

This guide walks you through how to obtain your EPP (Auth) Code to transfer your domain out of Falls Tech Group and into your desired provider.

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How to Transfer in A Domain to Manage at FTG

This guide walks through the process of transferring a domain out of your current registrar, and into Falls Tech Group for easy management, and oversight by our team of trusted internet professionals.

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Connect A Domain To Our Nameservers

This guide will walk you through how to connect your domain to our nameservers to take advantage of our hosting services. This includes instructions for many popular providers such as Bluehost, GoDaddy, and Namecheap.

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Helpful Troubleshooting Guides

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Purge Your Website Cache to Show Changes In Your Browser

This guide will teach you how to reset your website cache, including the web hosting cache, WordPress cache, and your browser cache to ensure you can see saved changes in your browser.

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Add a New Blog Post to Your WordPress Website

This guide will walk you through how to create a new post in your WordPress site, which will publish new content on your blog, allowing visitors to view it on your website.

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Update Your Domain DNS to Point to Your Website

This guide will walk you through the process of updating your DNS records to connect your website to your domain without adjusting your name servers. This is a great option if you already have other services connected to your domain and only want to utilize our web hosting.

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How To Create A New User in WordPress

This guide will walk you through how to create a new user in your WordPress website to allow another person to access the content in the admin dashboard.

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Enable WordPress Debugging

This guide will walk you through how to enable debugging in WordPress to troubleshoot issues with installation and view the debugging logs from the WordPress core and the plugins you have installed.

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Enable Directory-Based Password Protection for Your Website

This guide will teach you how to secure directories in your hosting instance with HTTP authentication, allowing you to set a username and password-based login for content within these directories.

View Guide

Install Google Workspace DNS into Your Hosting Account

This guide will help you connect Google Workspace Email (Gmail) to your domain so that you can utilize your domain name to send and receive email

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Purge Your Website Cache to Show Changes In Your Browser

This guide will teach you how to reset your website cache, including the web hosting cache, WordPress cache, and your browser cache to ensure you can see saved changes in your browser.

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cPanel File Manager is Stuck Detecting character encoding

This guide will help you resolve issues with cPanel not allowing you to edit files due to the file decoding process not completing successfully.

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Update Your Domain DNS to Point to Your Website

This guide will walk you through the process of updating your DNS records to connect your website to your domain without adjusting your name servers. This is a great option if you already have other services connected to your domain and only want to utilize our web hosting.

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Add or Modify DNS Records in cPanel

This guide will teach you how to add or modify DNS records in our cPanel hosting dashboard.

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Enable WordPress Debugging

This guide will walk you through how to enable debugging in WordPress to troubleshoot issues with installation and view the debugging logs from the WordPress core and the plugins you have installed.

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(Video) How to get the most out of our web design collaboration space

In this video, we walk you through how to effectively use the Pastel workspace for collaborating on design changes for your website. We cover key features like leaving comments, uploading content, and tracking the status of tasks. It’s important to engage with the comment section for any clarifications or additional content needed.

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(Video) Website Walkthrough: Your Client Portal

In this video we talk about your client portal, and how to manage your services, domains, and billing information. Within this portal you can manage much of your experience online any time of day, from anywhere in the world.

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(Video) Website Walkthrough: Your WordPress Dashboard

In this video we talk about the various different ways you can add and manage content on your WordPress website, including posts, pages, media items, and comments. We briefly touch on plugins to additionally showcase how to add, activate, deactivate, and remove plugins from your website.

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Compliance Guides

These guides provide further details on the compliance guidelines that we follow at Falls Tech Group as well as information about how to maintain compliance with your website.

Changelogs

These are logs provided by our development team to inform users about updates made to new versions of our product releases.

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400 Errors

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Account Management

Advanced Custom Fields (ACF)

Amazon S3

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Autopay

Backup

Backups

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BIMI

Bitnami

Bluehost

Cache

Client Portal

Cloudflare

CNAME

Collaboration

Compliance

cPanel

Cron Jobs

Custom Post Types

Database

Databases

Debugging

Design Changes

Development

DKIM

DMARC

DNS

Domain

Domain Expiration

Domain Pending Deletion

Domain Redemption

Domain Registrar

Domain Transfer

Downtime Mitigation

Dropbox

DynaDot

Elementor

Email

EPP (Auth) Code

Favicon

File Management

Fix

FTP

FTPS

GoDaddy

Google

Google Chrome

Google Domains (Deprecated)

Google Drive

Google Workspace

Hello Elementor

Hostgator

ICANN

InvoiceNinja

IP Address

JetBackup

JetBackup 5

LSCache

Menus

Microsoft 365

Microsoft OneDrive

Migrate Guru

Migration

Mozilla Firefox

MultiPHP

MX

MySQL

Name Cheap

Name.com

Nameserver

OpenCart

Outage Protection

Pastel

Payment Methods

Permalinks

Permissions Management

PHP

phpMyAdmin

Plugin

PuTTY

Redirect

Registrar

Restoration

Safari

Security

SFTP

Site Management

Siteground

Softaculous

SPF

Squarespace

SSH

SSH Keys

SSL

SSL Certificate

Taxonomies

Terminal

Theme

Updates

Uploads

Uptime Monitoring

User Management

Video

W3 Total Cache

Web Design

WebDAV

Whitelist

WHOIS

WooCommerce

WordPress

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