Our Backup Policy

At Falls Technology Group, we prioritize the security and integrity of our clients’ data by implementing a comprehensive backup strategy. However, clients should not rely on our backups as their sole data protection method and are encouraged to maintain external backups.

Please note that initiating a recovery on your website or cPanel account will result in your entire account being overwritten irreversably with the content found within the backup. We CANNOT undo a restoration once it has been performed, and Falls Technology Group, LLC is not responsible for data loss as a result of backup restorations.

Softaculous Backups

• Clients are allowed a maximum of three (3) Softaculous backups per account.
• We will purge all local Softaculous backups automatically after 30 days to preserve your disk space.
• Clients have the option to configure Softaculous to store backups externally via:
  • FTP
  • FTPS
  • SFTP
  • Amazon S3
  • Dropbox
  • Google Drive
  • WebDAV
  • Microsoft OneDrive

JetBackup Daily Backups

• We perform daily backups using JetBackup on all cPanel systems.
• These backups are available for free recovery upon request.
• Backup recovery requests should be submitted to support@fallstech.group with the specific time and date of the desired recovery.

Backup Storage Policy

• Backups should not be relied on as a primary source of data protection. Clients are strongly encouraged to maintain their own external backup solutions.
• Long-term storage of backups on our servers is explicitly prohibited. Any local backups stored on our servers for longer than 30 days will be automatically purged.

Backup Access & Restoration

• Clients can download JetBackup or Softaculous backups through the cPanel web interface.
• For full recovery services, clients may request a restoration by contacting support@fallstech.group.

By using our hosting services, clients acknowledge and accept this backup policy. Falls Technology Group is not responsible for data loss due to reliance on our backups as the sole method of data retention.

For any questions or assistance with backups, please reach out to support@fallstech.group.